How To: Fix Crashing Of Windows Explorer And Installer In Windows 7
Many Windows 7 users have started experiencing random crashing of Windows Explorer and msiexec.exe when trying to start Windows Update or install anything that uses an MSI(Originally called the Microsoft Installer but later renamed the Windows Installer) based installer.
An issue with the Customer Experience Improvement Program (CEIP) client in Microsoft’s new generation operating system,Windows 7 beta is causing Explorer and some MSI-based installers to stop working properly.The purpose of the CEIP(Customer Experience Improvement Program) client is to provide Microsoft with quality assurance data used to help spot and fix design errors in the user’s experience.This issue can be fixed by turning off Customer Experience Improvement Program(CEIP) or by editing the Windows 7 registry.
To solve the random crashing of Windows Explorer and Windows installer in Windows 7 , follow these steps:
- Click on the Windows Start button , click All Programs, and then click Accessories.
- Right-click Command Prompt, and from the opened context menu select Run as administrator.
- In the User Account Control(UAC) prompt, verify that Program name is Windows Command Processor, and then click Yes.
- In the elevated Command Prompt window, type or paste the following text at the prompt:
reg delete HKLM\SOFTWARE\Microsoft\SQMClient\Windows\Disabled Sessions /va /f
- Press Enter to install the solution.
- If The operation completed successfully displays, close the elevated Command Prompt window to complete this procedure. If “ERROR: Access is denied” displays, repeat this procedure from the top, making sure you clicked Run as administrator in step two.
Another workaround for this Windows explorer crashing issue in Windows 7:
- Start the Group Policy Editor in Windows 7 by run gpedit.msc in the start menu search field.
- Expand Computer Configuration/Administrative Templates/System,/Internet Communication Management, and then click Internet Communication settings.
- In the details pane, double-click Turn off Windows Customer Experience Improvement Program, and then click Enabled.